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Frequently Asked Questions

We answer our customers most frequently asked questions.

Question: What size jacket do I order?
Answer:

Please follow our sizing guide to ensure the best fit. We suggest you add a few centimetres to your measurement to compensate for clothing being worn under the jacket.

Question: What do the terms 'hard-shell' and 'soft-shell' mean? Why does it even matter?
Answer:

Hard + shell = tortoise, or a similar animal. Think of these garments as an outer shell worn to protect your nice clothes when the weather is inclement. They’re not the most comfortable, they make a noise when you move (like a raincoat) and they’re normally only worn when the weather demands it. In other words, you stow them away when you can.

As for a soft-shell? Think of a cat. Cat fur is snug and warm but breathable, and it keeps out the cold, the rain and the wind. It is a comfortable garment that can be worn indoors and out, offering the wearer fashionable multi-use functionality.

Question: How does the 3-layer breathability work?
Answer:

Most competitor soft-shells are 2-ply, whereas ours is a 3-ply, meaning it has a breathable waterproof membrane and although not seam-sealed offers a far higher degree of protection against showers. It’s able to ‘wick’ moisture away from the interior of the jacket as a key plus point. This means that perspiration is expelled from the body in the form of water vapour and exits through the jacket walls.

Question: Waterproof or water resistant? What's the difference?
Answer:

Waterproof means that water does not permeate fabric at all. Water resistance means water will soak through after extended use.

There are two major things to consider in terms of technical jacket features for water protection:

1. Fabrics have varying degrees of water resistance, referred to as a ‘water head’. This is the permeability of the fabric governed by either a coating or laminated waterproof layer. This is measured by the amount of pressure needed for water to permeate the fabric, a feature that is tested in our lab. The Black Leopard has a water head of 10,000 mm.

2. The assembly of the body panels are either seam-sealed or not. Unless hard or soft-shell jackets are properly seam-sealed inside or out, water will eventually get in. Seam-sealing is a technical process using special tapes during manufacturing to merge all the different body panels.

Question: Is it safe to wash organic cotton in a washing machine?
Answer:

It is perfectly safe to wash organic cotton in a front or top loader washing machine.

Here are some important tips to ensure the longevity of the products:

  • If possible, place your WWF cotton products in the washing machine on their own, separate from your other laundry. This is to avoid any pilling or undue wear that can be caused by abrasion from harsher fabrics.
  • Be sure to remember if you do wash separately, use only half the laundry detergent you would normally use for a full load.
  • Please avoid using high temperatures when washing your organic products. High temperature harms the natural fibres of the material and leaches colour, especially from the deeper shades.
  • A cold wash, 30ºC or 40 ºC, is the most suitable for organic cotton.
  • Use a gentle or delicate cycle on a machine or hand wash.
  • Do not use bleach or bleach alternatives – this can cause discolouration.

Note: Organic cotton softens naturally with usage, water and washing. Since the washing process will cause the garments to soften themselves, there is no need to add fabric softener.

Product Brochure

View the full range and read up on our eco-credentials in-depth.